FAQ & Tips

Do you offer service for both residential and commercial customers?: Yes. We offer a full service for residential, commercial and professional customers. We offer short term or long-term storage. We are flexible to accommodate any special storage request.

How will I get all of my items to my storage unit?: Upon your arrival we’ll handle it all. We can also transport your items directly to our site. Check out our levels of service to see which one suits your needs.

Do you have moving supplies for sale?: Yes. We offer various packing supplies onsite, from boxes, tape, moving blankets, packing material, mattress covers, etc…

Do you accept credit cards?: We accept most major credit cards. Please contact us for further information.

How long is the lease for?: The lease is established per a monthly basis. It will automatically renew unless informed otherwise in the time-frame specified as per the contract agreement. Longer term leases are also available.

How much notice do I have to give when I need to vacate my unit?: Please check your lease agreement or contact us.

Do I need content insurance or are my stored goods covered by my home insurance?: You are responsible for purchasing content insurance. Confirm with your home insurance to see if you are covered. Insurance is offered at our facility through our partner.

How do I move my things inside the facility?: We offer that service as part of your lease agreement. Just arrive at our site and we’ll do the rest as part of our concierge service. We also offer additional services, the VIP and Royal, where we’ll come to you.

What are the access hours?: The access hours are listed in the contact us page and we offer extended hours upon request.

Do you offer service for both residential and commercial customers?: Yes. We offer a full service for residential, commercial and professional customers. We offer short term or long-term storage. We are flexible to accommodate any special storage request.

How will I get all of my items to my storage unit?: Upon your arrival we’ll handle it all. We can also transport your items directly to our site. Check out our levels of service to see which one suits your needs.

Do you have moving supplies for sale?: Yes. We offer various packing supplies onsite, from boxes, tape, moving blankets, packing material, mattress covers, etc…

Do you accept credit cards?: We accept most major credit cards. Please contact us for further information.

How long is the lease for?: The lease is established per a monthly basis. It will automatically renew unless informed otherwise in the time-frame specified as per the contract agreement. Longer term leases are also available.

How much notice do I have to give when I need to vacate my unit?: Please check your lease agreement or contact us.

Do I need content insurance or are my stored goods covered by my home insurance?: You are responsible for purchasing content insurance. Confirm with your home insurance to see if you are covered. Insurance is offered at our facility through our partner.

How do I move my things inside the facility?: We offer that service as part of your lease agreement. Just arrive at our site and we’ll do the rest as part of our concierge service. We also offer additional services, the VIP and Royal, where we’ll come to you.

What are the access hours?: The access hours are listed in the contact us page and we offer extended hours upon request.

TIPS

Label all your belongings
Wrap fragile items with newspaper bubble wrap & ?label as “FRAGILE”
Use the right box; plastic bags seem great… but they’re not
Dismantle larger furniture into manageable pieces
Make sure that your items are clean and dry before storing them.
Leave appliances slightly ajar to prevent mildew
Wrap large pictures and mirrors in paper and store lying flat
To prevent rusting, rub a small amount of machine oil on metal tools, bicycles, and equipment
Don’t use plastic to cover your belongings; it retains moisture.
Don’t store any food items in your boxes.
Don’t use printed newspapers; the ink may smudge onto your belongings.
Don’t store any toxic or flammable substances, i.e. paint, oil or gasoline, etc.